PROBLEM CLAUSE

To help you better understand and choose luggage, we have compiled the following frequently asked questions and answers:

I. About the Product

1. What sizes of luggage are available?

Common sizes include 20-inch (carry-on), 24-inch, 26-inch, and 28-inch, etc., which can be chosen according to the number of days of travel.

2. How to choose the right luggage for myself?

For short trips, we recommend a 20-inch suitcase; for long trips, you can choose 24-inch or larger, depending on your individual needs.

3. What materials are used for luggage?

Common materials include ABS, PC, and aluminum frames. Different materials vary in weight, durability, and impact resistance.

II. About Orders

4. How long does it take to ship after placing an order?

Generally, orders are shipped within 1-3 business days after successful payment, depending on the order information.

5. Can I modify my order information?

You can contact customer service to modify your order before it is shipped. Once shipped, it cannot be changed.

III. About Delivery

6. How long does delivery take?

Delivery typically takes 3–10 business days, depending on the delivery area and logistics.

7. Does it support international shipping?

International shipping is available to some areas. Please consult customer service for details.

IV. Usage

8. Can the suitcase be carried on?

Generally, suitcases 20 inches and smaller can be carried on, subject to airline regulations.

9. How to maintain the suitcase?

It is recommended to clean the outer shell regularly and avoid heavy pressure and severe impacts to extend its lifespan.

V. After-sales Service

10. What should I do if there is a problem with the product I receive?

Please contact customer service promptly and provide relevant photos or videos. We will handle it for you.

11. Do you support returns and exchanges?

We support returns and exchanges under certain conditions. Please see the “Return Policy” for details.

VI. Other Questions

12. Does the suitcase have a lock?

Some products are equipped with a combination lock or TSA lock. Please refer to the product description for details.