RETURNS OR EXCHANGES

Thank you for purchasing luggage from transcendentinclusiveness.my. To protect your shopping rights, please carefully read the following terms before applying for a return:

I. Scope of Returns

You may apply for a return or refund under the following conditions (opened items are also eligible for return):

The product has quality problems or obvious defects;
The received product does not match the order;
The product is brand new, unused, and does not affect resale (including complete packaging, accessories, and labels);
II. Non-Returnable Items

Returns are not supported in the following situations:

The product has been used, is worn, or is damaged by human error;
The return application period has expired (generally within 7 days of receipt);
The product is returned for personal reasons but has been opened or affects resale;
III. Return Process Submit a return request through customer service, providing your order number and a description of the problem.
After approval, we will provide return instructions and address.
Return the item as required, providing the tracking number.
After receiving and confirming the item is in good condition, we will arrange a refund.
IV. Return Shipping Costs
Return shipping costs incurred due to product quality issues will be borne by us.
Return shipping costs incurred due to non-quality issues will be borne by the user.
V. Refund Method and Time
Refunds will be returned to your original payment account.
Refunds are generally processed within 3-7 business days after approval.
Actual arrival time depends on the payment institution.
VI. Return Address and Contact Information

Return Address: 550 HEATHERS ST HEMET, CA 92543
Email: hei@transcendentinclusiveness.my

VII. Important Notes
Please contact customer service before returning the item to avoid affecting processing time.
Please pack the item properly to avoid damage during transportation.

If you have any questions about our return policy, please contact us through “Contact Us”. Thank you for your support and understanding. Happy shopping!